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Did you order from bsbrand.com and your package was marked as "delivered", but it wasn't received? We're happy to help!
When the tracking for your package is updated as "delivered" by the postal carrier, it triggers an automatic email from us to let you know about this new status.
Sometimes, a package will be marked as delivered by the shipping carrier prematurely. If you receive the delivery email but have not received your package, here is what we suggest
*Once orders have been delivered to the carrier, risk of loss is transferred to the purchaser. BlackStrap Industries is not responsible for lost, stolen, or returned packages by the carrier. Please contact the carrier for shipping details for lost orders, incorrect addresses, etc.