We stand behind the gear we make. Our products are designed to be durable and reliable wherever your adventure takes you, but if there’s a problem with your gear you can trust that we will make every effort to set it right.
BlackStrap gladly accepts free returns or exchanges within 30 days of purchases from bsbrand.com. To receive a full refund, please make sure tags are still intact, and that items are unwashed and in new condition.
Return Policy Exceptions:
- For international and U.S. territory purchases, sales are final and cannot accept returns.
- Donations or purchases from unauthorized stores or websites are ineligible for return or exchange.
- Items marked as “closeout” are ineligible for return or exchange.
- Items that are worn, washed, or without original tags are ineligible for return or exchange.
Please include the original packing slip OR your name, mailing address, email address, and order number so we can quickly process your refund and credit the payment method used for the purchase. Refunds may take 3-5 weeks to process due to the time often required for shipping and bank processing.
Need a free shipping return label or have other questions?
Email our Customer Support Team at: support@bsbrand.com
Or give us a call: 541-213-2500
Customer Support hours: Monday - Friday, 9am - 5pm. Pacific Time.
