Returns & Exchanges
We aim to supply our customers with the highest quality products and excellent service. Unworn and unwashed products can be returned within 30 days of receipt for a full refund. We do not accept returns from donations or unauthorized stores or websites. Please note that online credit will be issued in the event we are unable to process your credit card refund. Online credit has no expiration date and is good for purchases at bsbrand.com only.
Return shipping costs are the responsibility of the customer. Returned products need to be in the original packaging or a 15% restocking fee may be deducted from your refund.
Please Note:
- All sales are final on closeout items. Sorry, we do not accept returns on sale items.
- Sorry, we do not accept returns on Civil Masks due to sanitation concerns and assortments.
- In response to the COVID-19 situation, all returns will be held in quarantine for up to 5 days before being processed for refunds to help protect the health and safety of our team. Thank you for your understanding.
- You may cancel your order at anytime before your order has been shipped. Orders that have been shipped cannot be cancelled.
If you have any questions or concerns with your order, please contact our Customer Service Department during regular business hours (Mon-Fri 9am-5pm PST) at 541-213-2500, or email us directly at support@bsbrand.com and we will get back to you as quickly as possible!
Return Instructions:
1. Refer to your packing slip included with your order for a return address. Please include the following information:
- Your Name
- Order #
- Return Address
- Phone number we can reach you at during business hours
- List of items being sent back
- Reason for return
2. Please return your items using a traceable shipping method with a tracking number(e.g. USPS, UPS, FedEx)
3. BlackStrap Industries Inc. is not responsible for items lost in transit and only take responsibility for items delivered to our Shipping/ Receiving Department.
4. Returns must be unworn, undamaged, unwashed with original packaging. IF A RETURN IS DEEMED NONRETURNABLE, NO REFUND WILL BE ISSUED.
5. Refunds will be issued to your credit card within 4 days of processing your return once the item(s) have been received by BlackStrap Industries.
Please send all returns to:
BlackStrap Industries Inc.
Attn: Returns Department
1305 SE Armour Rd Suite #100
Bend, OR 97702
Exchange Policy: If you need a different size, color or product you may return your unworn item(s) for a full refund and place a new order. Placing a new order will expedite the arrival of your new item and ensure it won't go out of stock. Refunds will be processed as soon as we receive and process your return.